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    NCG Schools – Lockdown Update

    In line with the current lockdown rules in England and in the Republic of Ireland, and to ensure the safety of students, staff, and partners, from Monday 4th January until further notice all NCG schools have been providing online classes only.

    Face-to-face tuition will resume in accordance with official government advice, which will be reviewed by the 31st January in the Republic of Ireland and by mid-February in England.

    Frequently asked questions

    1.When do NCG schools reopen?

    NCG Manchester and NCG Liverpool reopened in September 2020.  NCG Dublin reopened on the 7 th of December 2020, after the 6-week Irish lockdown. 

    2.What courses will be running?

    All NCG courses will be running. The only difference is that we will be using a blended learning approach to minimise the number of fellow students you share a classroom with. Our main classes (15 hours per week) will be face to face, and skills classes (5 or 10 hours per week depending on your course) will be online.

    3.Will all NCG classes be face to face?

    We will be using blended learning. 15 hours per week for all college-based courses will be taught face to face. Skills classes which are taken as part of 20 or 25 hour courses will be taught online. This is to limit the number of classmates each student has contact with as part of our social distancing risk assessment.

    4.What accommodation will be available?

    Both residence and homestay accommodation options will be available. In Manchester and Liverpool, we recommend choosing residence at this time, and the residential halls we work with are within walking distance of the college so public transport can be avoided. In Dublin, the residence is a 60-minute bus journey from the school, whereas host families live closeby. 

    The residential halls strictly adhere to all official regulations and guidelines in terms of measures for the reduction of the risk of Covid-19 transmission.  With regard to homestay, NCG will issue homestay hosts with clear guidance/advice for keeping their homes clean and share regular government updates with them on social distancing measures. We will avoid using those hosts who are in a high risk group and ensure any relevant personal medical information from students is shared with the relevant accommodation provider.

    Guidance on self-isolation (when applicable) will also be provided to students, homestay hosts and residential accommodation providers if a student/host/staff member is displaying symptoms of Covid-19.

    5.Will the airport transfer service be available?

    We will continue offering the airport transfer service via our trusted providers. To avoid taking public transport, we encourage all students to book this service.

    We have made sure that our providers have stepped up their cleanliness measures and are following the most recent guidelines set out by the UK and Irish Governments (e.g. the driver must wear a face covering).

    Students will have to wear a face covering when in the taxi and will be able to share the same taxi in very limited circumstances (e.g. if they are part of the same family and have been travelling together on the same plane).

    6.Will I have to get medical insurance?

    Under-18 students from outside the EU are required to have medical insurance cover for the entirety of their stay. We strongly recommend that all students get travel and medical insurance cover for the entirety of their stay.

    Travel and medical insurance can be purchased from NCG’s trusted partners. To ensure maximum flexibility, our partners allow for the dates of the insurance policies to be changed free of charge at any point prior to the start of the policy.

    Medical insurance purchased through NCG’s trusted partner will NOT cover any medical or other expenses incurred, directly or indirectly, with relation to Covid-19.

    7.What will I have to bring with me?

    You will have to bring a stock of face masks or other face covering with you, as they will have to be worn when taking a taxi, bus, tram, train, etc.

    We also recommend that you pack some extra alcohol-based hand sanitizer to keep with you at all times, so that you can clean your hands even when water is not available.

    8.Will I have to wear a face covering all the time?

    We will not make it mandatory for students to wear a face covering when on the school premises, however students who wish to wear some form of face covering will be more than welcome to do so.

    Wearing a face covering is currently compulsory in the UK and Ireland on all forms of public transport (e.g. buses, trams, trains, etc.) and it is recommended by the World Health Organisation (WHO) that it is worn in those situations in which social distancing is not possible.

    We therefore recommend that students equip themselves with face coverings before travelling. Further advice from the WHO on how to use face coverings can be found here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/question-and-answers-hub/q-a-detail/q-a-on-covid-19-and-masks

    9.Do I have to quarantine when I arrive?

    • UK: You will not need to self-isolate if you are travelling to England from one of the countries, territories or regions listed on the travel corridor list. You must have spent the last 10 days in one of these places.

      If you visited somewhere that is NOT on the travel corridor list in the 10 days before your arrival in England (including a transit stop), you will still need to self-isolate. As of the 15th December 2020, you have two options for the duration of the self-isolation period:

      • Option 1: You can choose to self-isolate for 10 full days from the day after you leave a country that is not on the travel corridor list; or
      • Option 2: You can opt to reduce the self-isolation period by taking a private Covid-19 test 5 full days after you left a place that is not on the travel corridor list. If the test result is negative, you can stop self-isolating as soon as you receive the result. You must book the Covid-19 test before you travel to England from one of the test providers on this list.

      IMPORTANT: You must declare on the passenger locator form which of the self-isolation options above you have chosen.


    10.What can I do during the isolation period?

    If the quarantine requirement is still in place when you arrive, you will be able to access our online classes while self-isolating. These online classes will be in addition to the face-to-face course you have booked and, even better, will be free of charge!

    11.What is NCG doing to reduce the risk of students catching coronavirus?

    NCG has carried out a comprehensive risk assessment based on government guidance and regulations. Our key measures include:

    • Limiting the number of fellow students and staff you study with, which is known as a bubble. If there were a case of coronavirus at NCG, fewer students will come into contact with the individual by using this approach.
    • Staggering the class start times and break times so as to minimise contact in entranceways and corridors.
    • Providing hand sanitiser stations in all classrooms and other spaces so students can regularly clean their hands. Anti-bacterial wipes will also be made available to students to wipe desks and chairs before use. Our facilities have ventilation in every room and they are cleaned regularly.
    • Adhering to social distancing measures within the classroom in line with the guidance of the UK government. This is currently 2 metres, but may be reduced.
    • Limiting the access to shared areas such as IT suites, games rooms and other social areas.

    12.Will NCG staff and homestay hosts be tested for COVID-19?

    Those NCG staff and homestay hosts who develop symptoms of COVID-19 will be asked to take an antigen test.

    13.What happens if I catch coronavirus?

    Information on what to do if you think you have coronavirus can be found here if you are in the UK:



    If you are in Ireland, you can find more information here: https://www2.hse.ie/coronavirus/

    Please do not come to the college if you think you have coronavirus. Please call the college’s emergency phone – you can find the number on your lanyard.

    14.How will I get food?

    Supermarkets will be open and there are several located close to the college and residence. Many restaurants are offering take-away services – a range of options are available on services such as Just Eat or Uber Eats.

    15.Are bars and restaurants open?

    Yes, restaurants and bars have now reopened with time limit and social distancing measures in place.

    16.Can I go sightseeing?

    Yes, many of the UK and Ireland’s sights are outdoors in public spaces and can be visited. There are some restrictions on entering buildings, but they may have been lifted when the college reopens.

    NCG has continued its social programme for our students studying online classes and it will continue when the colleges reopen with safety precautions in place.

    17.Can I apply for a visa from abroad?


    • Ireland: You can apply for a study visa if you are planning to come to Ireland to undertake a course of study for more than 3 months.

    You can apply for a study visa up to 3 months before your date of travel to Ireland. For more information on how to apply, visit: http://www.inis.gov.ie/en/INIS/Pages/Study

    18.What happens if I book now but I can’t travel or the college remains closed?

    We understand this is a time of uncertainty and are offering flexibility to students unable to travel. If the college is closed or you can’t travel due to government restrictions in either the UK, Ireland or your home country, you can re-book your course for a later date.

    19.What is NCG’s cancellation and refund policy?

    NCG’s terms and conditions can be found here:

    Additional terms and conditions for the current closure can be found here:

    20.Will NCG still have online classes once the colleges have reopened?

    Yes, we’ve had so much positive feedback from our online courses that we’ve decided to keep them indefinitely!

    Covid-19 and Terms & Conditions

    We’re here to help

    Here at NCG we understand the pressures and concerns being felt by our students around the world. So, we have made some amendments to our terms & conditions that should help all new students to book with confidence even in these uncertain times.

    New Bookings

    Course Fees: For all new course bookings made between 1st April 2020 and 30th August 2020, we are waiving ALL cancellation charges.

    Accommodation Fees: For all new Homestay bookings made between 1st April 2020 and 30th August 2020, we are waiving ALL cancellation charges. For Residential bookings, we are reducing our cancellation period to 1 week prior to the start of your stay.

    Existing Bookings

    Tuition & Accommodation: We will keep on your account a full credit for the weeks you were not able to use due to the Coronavirus. This credit can be used by either yourself or a family member anytime until 31st December 2021. In order to use this credit, please contact admissions@newcollegegroup.com  NCG will not make any deduction to the credit placed on your account with us. Also, no cancellation charges will be applied.

    Credit Conversion to Online courses: Of course, if you would prefer to continue your studies without waiting for travel restrictions to be lifted, we would be happy to convert the remaining value of your existing booking to the equivalent value for online tuition. If you wish to discuss this further, please contact   admissions@newcollegegroup.com

    Covid-19 and your visa & travelling

    United Kingdom

    The below weblink should be of assistance with any queries you may have

    International students and visitors arriving in the UK are required to provide a negative Covid-19 test result before departure taken up to 72 hours prior to departure.

    • All passengers arriving from countries, not on the government’s travel corridor list will still be required to self-isolate for 10 days regardless of the test result.
    • Passengers will still be required to fill in a passenger locator form and be subject to national lockdown restrictions.
    • Passengers will be subject to an immediate fine of £500 if they fail to comply with the new regulations on pre-departure testing.

    For more information about travel updates and arrivals to the UK, see here.


    Ireland (Eire)

    All passengers arriving in Ireland are required to have a negative Covid-19 test taken no more than 72 hours before arrival. International visitors must self-isolate for 14 days unless they are travelling from a country that is “green” or “orange” on the EU traffic lights system. For more information about arrivals to Ireland, please see here.

    The current advice from the Irish visa authorities is as follows.

    Students who left the State before completion of their studies due to COVID-19 may return and resume studies on the course they were enrolled on and holidays will apply as normal.

    If you have an existing visa with unused study weeks on it, you have a few different options:
    • Attend our online courses for those weeks remaining on your course whilst still in Ireland.

    • Attend our online course from your home country for the remainder of unused weeks of your study.

    • If you have returned to your country, keep your remaining weeks as a credit on your account with NCG and return to Ireland in the future with a new visa to complete your study.

    Whichever option you select is up to you. Once you have decided please let NCG know via admissions@newcollegegroup.com

    The Minister for Justice has announced a further temporary extension of immigration and international protection permissions to 20 April 2021. This applies to permissions that are due to expire between 21 January 2021 and 20 April 2021. The renewal of permission is on the same basis as the existing permission and the same conditions attach. This extension will benefit those who cannot get an appointment to register or renew an existing permission. However, we encourage anyone who can renew, particularly Dublin-based students who can use the online system, to do so and not to wait until April.  Due to COVID-19 restrictions, Burgh Quay Registration Office will close on 23 December. Students with appointments for first time registrations are being contacted directly by the Immigration Service and they will be prioritised for appointments once the Public Office can safely reopen.

    The below weblink should also be of assistance with any queries you may have:


    Contact Us

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